At TMP, our goal is to ensure you are completely satisfied with your premium gaming gear. We understand that sometimes things don't go as planned, which is why we offer a 30-Day Resolution Policy.

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1. Damaged, Defective, or Incorrect Items (Our Mistake):

If your keyboard, headset, or mouse arrives damaged, defective, or if we accidentally sent the wrong item, you are fully covered. You have up to 30 calendar days from the delivery date to contact us. The Process: Simply send us an email with your Order Number and a clear photo or video showing the defect. The Resolution: Once approved, we will immediately issue a full refund or send a free replacement. To make things easy for you, you do not need to ship the defective item back to us!

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2. Change of Mind or Wrong Color/Model (The "Keep It" Resolution):

We understand that sometimes you might change your mind, select the wrong color, or simply realize the product isn't exactly what you wanted. Because we operate with international logistics, shipping a fully functional item back can be very expensive and time-consuming for you. To save you the hassle of international return shipping, we offer our special "Keep the Item" Resolution: Instead of dealing with the post office and paying for expensive return labels, you can simply keep the item (give it to a friend or keep it as a backup!). In exchange, we will immediately issue a 40% partial refund back to your original payment method. Just contact our support team within 30 days of delivery to request this option.

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3. Standard Physical Returns:

If you prefer not to accept the 40% partial refund and still want to physically return the item for a full refund, you may do so within 30 calendar days of delivery. The item must be unused, in its original packaging, and in the exact condition you received it. Please note: For non-defective returns (change of mind, wrong item ordered), the customer is responsible for all return shipping costs to our designated facility. Original shipping fees are non-refundable.

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4. How to Start a Request To request assistance:

please contact our support team via email at techmoveprog@gmail.com. Please include:

-Your Full Name

-Your Order Number

-A brief description of your request (and photos/videos if the item is defective).

-Our team will review your request and respond within 24 to 48 hours with the next steps!

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Payment methods

All purchase transactions are made through the payment system available on our website, one of the most secure systems in the world. We accept all major credit card brands and all payment methods available on the market.